Impacted by Hurricane Laura and have questions about your bill?
Most customers in southwest Louisiana now have power, following Hurricane Laura’s devastating blow to the region. For those who remain without power, are unable to receive power at this time, or for anyone impacted by the storm in this area, you may have questions around your bill and payment options.
As always, you are never billed for usage when your power is out, and because of the level of damage in the Lake Charles and Sulphur area we are estimating customers’ electric use to be zero beginning Aug. 27. Once meter reading resumes for these customers, any use identified on the meter will be billed at that time. You may receive a bill for power consumed prior to Aug. 27.
Are you currently enrolled in one of our billing programs?
Level Billing or Equal Pay: Your bill will include zero usage beginning Aug. 27; however, it will continue to reflect the previous 12 month’s rolling average usage. We understand that this payment amount may be a burden right now. We want you to know we are here to work with you on payment assistance.
Deferred Payment Agreement: Your bill will include zero usage beginning Aug. 27; however, it will continue to reflect your agreed upon deferred payment amount. If you need additional bill payment assistance, we are happy to work with you.
Auto-Pay: As a reminder, if your situation has changed and you need to adjust your auto-draft option, we can help.
We are here to help you.
On top of restoring power to your homes and businesses, we are here to work with you on payment assistance, making arrangements on the above-mentioned billing programs, or to answer other questions you may have. Please call us at 1-800-ENTERGY (1-800-368-3749) Monday – Friday, 8 a.m. – 5 p.m. for assistance or visit Payment Assistance.
If your home or business remains unable to receive power due to heavy storm damage, and you don’t expect to reconnect your power prior to Nov. 1, it may be beneficial to close your Entergy account to avoid being charged a minimum monthly amount. Please call us at 1-866-557-4240, Monday – Friday, 8 a.m. – 5 p.m., to close your Entergy account.