BATON ROUGE, La. — Entergy Louisiana is launching a $2 million bill assistance program to help residential customers manage higher household costs. Beginning Oct. 28 at 9 a.m., eligible customers can apply for a one-time $100 bill credit issued through their local United Way.

The program, funded by Entergy shareholder dollars, provides assistance to customers living below the federal poverty level and expands eligibility to include ALICE (Asset Limited, Income Constrained, Employed) households. These individuals and families earn above the federal poverty level but still below the actual cost of living in the parishes where they live. Since many ALICE customers do not qualify for traditional assistance programs, Entergy Louisiana is extending eligibility to help fill that gap.

“This bill credit is one more way we’re stepping up to support the communities we serve during a time when everyday costs are on the rise,” said Nyka Scott, Entergy Louisiana customer service vice president. “This was designed for our customers who often fall into the gap between qualifying for traditional assistance and still struggling to make ends meet. Alongside this credit, we encourage customers to explore our Bill Toolkit, which offers energy‑saving programs, usage tracking tools and flexible billing options designed to help households better manage their monthly costs. Our goal is to give customers meaningful support today while helping them stay in control of their energy use moving forward.”

Entergy Louisiana will notify potentially eligible customers by email and encourage them to apply for the credit.

“Financial hardship looks different from one Louisiana community to the next, but we know far too many families are struggling to keep up with the cost of everyday essentials,” added Sarah Berthelot, president and CEO of the Louisiana Association of United Ways. “We’re thankful Entergy Louisiana is providing this relief and partnering with local United Ways, whose deep community roots and firsthand understanding of local needs help us connect ALICE households with meaningful assistance.”

The company is partnering with Louisiana United Ways across its service territory to administer the program and help eligible households access assistance. Customers can locate their parish’s participating United Way and apply beginning Oct. 28 at 9 a.m. through their respective United Way.

Qualifying customers can apply online for a one-time $100 credit on their utility bill while funds are available. In-person assistance is available according to each United Way’s application website. Individuals in need of computer access are encouraged to visit their local libraries.

The following documentation will be required to apply for the one-time credit:

• Photo ID (driver’s license or state-issued ID, passport)
• One of the following income options for each income earner age 18 or older:
  • First page of 2025 tax return(s)
  • 2025 W2(s)
  • Most recent pay stub(s)
  • Social Security Administration 1099 or 1042S form(s), or benefit-determination letters

The online process will enable customers to upload required documents and submit their applications beginning Wednesday, Oct. 28 at 9 a.m. Applications will be managed through the following United Way partners:

• Capital Area United Way (Ascension, East Baton Rouge, East Feliciana, Iberville, Livingston, Pointe Coupee, St. Helena, St. James, West Baton Rouge and West Feliciana)
• Landry-Evangeline United Way (St. Landry and Evangeline)
• United Way of Acadiana (Acadia, Iberia, Lafayette, St. Martin and Vermillion)
• United Way of Northeast Louisiana (Caldwell, East Carroll, Franklin, Jackson, Lincoln, Madison, Morehouse, Ouachita, Richland, Tensas, Union and West Carroll)
• United Way of Northwest Louisiana (Bienville, Bossier, Caddo, Claiborne, De Soto, Natchitoches, Red River, Sabine, Webster and Winn)
• United Way of South Louisiana (Assumption, Lafourche, St. Mary and Terrebonne)
• United Way of Southeast Louisiana (Jefferson, Plaquemines, St. Bernard, St. John the Baptist, St. Tammany, Tangipahoa and Washington)
• United Way of Southwest Louisiana (Allen, Avoyelles, Beauregard, Calcasieu, Cameron, Catahoula, Concordia, Grant, Jefferson Davis, LaSalle, Rapides and Vernon)
• United Way of St. Charles (St. Charles)

About Entergy Louisiana

Entergy Louisiana provides electricity to more than 1.1 million customers in 58 parishes. Entergy Louisiana is a subsidiary of Entergy Corporation. Entergy generates, transmits and distributes electricity to power life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. We’re focused on keeping costs for our customers as low as possible while providing reliable energy that our communities count on. We’re also investing in growth for the future with a more resilient, cleaner energy system that includes modern natural gas, nuclear and renewable energy generation. As a nationally recognized leader in sustainability and corporate citizenship, Entergy delivers more than $100 million in economic benefits each year to the communities we serve through philanthropy, volunteerism and advocacy. Entergy is a Fortune 500 company headquartered in New Orleans, Louisiana, and has approximately 12,000 employees. Learn more at EntergyLouisiana.com and connect with @EntergyLA on social media.