Entergy Texas has been ranked the highest in customer satisfaction with Business Electric Service in the South among Midsize Utilities, according to the J.D. Power 2025 Electric Utility Business Customer Satisfaction Study. This marks the second year in a row the company has earned the study’s top honor in its segment, which reflects feedback from thousands of business customers nationwide.
“Being recognized at the top of our segment for the second straight year is a testament to the trust our business customers place in us every day,” said Stuart Barrett, vice president of customer service at Entergy Texas. “Our team works tirelessly to deliver an exceptional customer experience, and we remain committed to building strong partnerships as our region continues to grow.”
The J.D. Power study, now in its 27th year, evaluates business customer satisfaction with U.S. electric utilities across eight key dimensions: total monthly cost, trust, safety & reliability, ease of doing business, people, information provided, problem resolution and digital channels. Customers rated Entergy Texas first for problem resolution, ease, digital channels, people, cost and trust.
Delivering reliable, affordable energy for the communities we serve
Entergy Texas being recognized for its cost performance highlights the company’s ongoing efforts to deliver affordable energy to its customers and communities. The company’s electric rates are 17% below the national average and have remained among the lowest in Texas for more than a decade, demonstrating an ongoing strategy to minimize the impact of inflation on customer bills while meeting the region’s growing energy needs.
“Keeping bills affordable while maintaining excellent service is at the heart of everything we do,” said Stuart Barrett. “This honor reinforces the importance of our work, inspiring our teams to continue to improve each year.”
Learn more about the J.D. Power 2025 Electric Utility Business Customer Satisfaction Study.
About Entergy Texas
Entergy Texas provides electricity to approximately 524,000 customers in 27 counties. Entergy Texas is a subsidiary of Entergy Corporation. Entergy produces, transmits and distributes electricity to power life for 3 million customers through our operating companies in Arkansas, Louisiana, Mississippi and Texas. Its customers are connected to the Midcontinent Independent System Operator Inc. power grid, which is a regional transmission organization responsible for administering the transmission systems of member utilities in 15 states stretching across the central region of the United States and Manitoba, Canada. We’re investing for growth and improved reliability and resilience of our energy system while working to keep energy rates affordable for our customers. We’re also investing in cleaner energy generation like modern natural gas, nuclear and renewable energy. A nationally recognized leader in sustainability and corporate citizenship, Entergy delivers more than $100 million in economic benefits each year to the communities we serve through philanthropy, volunteerism and advocacy. Entergy is a Fortune 500 company headquartered in New Orleans, Louisiana, and has approximately 12,000 employees. Learn more at entergytexas.com and connect with @EntergyTX on social media.
