Entergy Louisiana teams have restored power to over 118,000 customers impacted by the winter weather that brought snow, ice and below freezing temperatures to North Louisiana have been restored. As of 12:00 p.m., approximately 6,000 customers in the hardest-hit areas of Louisiana are without power. Our crews will continue working to restore service until the last light is on.  

Ongoing environmental conditions continue to create dynamic challenges. Even after initial scouting and damage assessment, continued tree failures brought down additional poles and spans, resulting in new damage discoveries and additional outages as crews continued their work. Many locations require special vehicles simply to traverse muddy, water-ridden line sections before repairs can even begin.  

For safety reasons, please do not approach our restoration workers. They are working very hard to restore power as safely and quickly as possible. Interacting with crews while they perform work can be a distraction that creates safety issues and disrupts their efficiency.  

Customers in need of shelter and warmth should consider local warming centers or shelters if it is safe to travel. To find a listing of available warming centers, visit GOHSEP’s Louisiana Warming Centers.   

The latest updates on estimated restoration times can be found here: https://www.myentergy.com/s/outagemap 

Be on alert: stormy weather also increases scam attempts.  

Entergy will never demand immediate payment from customers over the phone. Customers should never share personal information with strangers.  

If a call sounds suspicious, hang up and call 1-800-ENTERGY (1-800-368-3749) to speak directly with an Entergy customer service representative.  

If you believe you are a victim of a scam, notify the proper authorities, such as the local police or the state attorney general’s office. Learn more about how to spot a scam by visiting, entergy.com/scams.  

Managing your energy usage during extreme cold temperatures  

Throughout the rest of this winter, use these tips to help reduce your energy usage:  

• Seal air leaks. Install weather stripping around your doors, windows and any location where there may be a path between the inside and outside of your home or business.  

• Adjust the thermostat. Grab a sweater or blanket to stay warm and set the thermostat to 68 degrees. Every degree higher can add three percent to your bill.  

• Conserve hot water. Wrap your electric water heater with a water heater blanket that can be found at local home improvement stores and set the thermostat to 120 degrees or medium.  

• Keep all doors and windows closed. Constant traffic will let out the warm air, forcing your heater to work harder to keep the room at the set temperature.  

• Ensure fans are turning the right way. Fans should be run at a low speed clockwise during the winter. This helps keep the cold air from blowing down on you.  

• Keep the air circulating. Don’t block heat registers or air returns with curtains or furniture.  

• Leverage the sun. During the day, open your curtains and blinds to let in the warm sunlight. Close them at night to reduce heat loss.  

Stay connected 

Customers are encouraged to stay informed through Entergy’s Storm Center for real-time outage updates, safety information and restoration progress: www.entergy.com/stormcenter 

Download the Entergy app. Customers can use the app to report outages or check on the status of power at their home or business. 

Check Entergy’s View Outage map. Maps show where outages are located and give information about restoration progress. Outages can be reported using the Entergy mobile app, online at myEntergy.com, or by texting OUT to 36778. 

Storm-related updates are also shared on social media.