The majority of our customers impacted by the winter weather that brought snow, ice and below freezing temperatures to parts of our service area have been restored. As of 6:15 a.m., approximately 12,530 Entergy customers in the hardest-hit areas of Louisiana and Mississippi are without power. Our crews will continue working to restore service until the last light is on.

Safety is our core value and always comes first. Then, restoring power is the top priority and first order of business. We assemble and organize the workforce needed to restore service safely and quickly to all customers.

The storm disrupted electrical service for approximately 171,200 customers across our service territory. As of 6:15 a.m., approximately 158,670 customers (93%) impacted by this storm have been restored.

Approximate outages (as of 6:15 a.m.):

Operating company	Current Outages	Peak Outages	Restored	% Restored
Louisiana	7,080	91,490	84,410	92%
Mississippi	5,450	67,670	62,220	92%
Note: The figures above may include outages not related to the storm.

We’ve made steady progress restoring service to our customers. We know that if you are still without power, you want your power restored as quickly as possible.

Ongoing environmental conditions continue to create dynamic challenges. Even after initial scouting and damage assessment, continued tree failures are bringing down additional poles and spans, resulting in new damage  discoveries and additional outages as crews pursue their work. Many locations require special vehicles simply to traverse muddy, water-ridden line sections before repairs can even begin.

• For example, crews in Mississippi have been working on off-road terrain to complete repairs in hard to reach areas.
• Estimated restoration times are based on current conditions and may change as crews gain access to affected areas and complete repairs.
• One of the biggest threats to our crews working on or near a roadway is a vehicle crashing into their work zone. When driving through a work zone, slow down and move to the far lane. If changing lanes is not possible, reduce your speed on approach.
• For safety reasons, please do not approach our restoration workers. They are working very hard to restore power as safely and quickly as possible. Interacting with crews while they perform work can be a distraction that creates safety issues and disrupts their efficiency.
• Customers can continue to stay informed of the restoration efforts on the company’s Storm Center website.

Entergy Louisiana impacts and updates

As of 6:15 a.m., crews have safely restored power to approximately 84,410 customers, representing about 92% of those impacted at the peak of the storm. While this marks meaningful progress, it doesn’t tell the whole story. As power is restored, new outages continue to occur, primarily due to vegetation and limbs falling onto power lines as freezing temperatures persist.

In some of the hardest hit areas restoration efforts have been met with significant operational challenges. Terrain conditions – including saturated ground and standing water throughout entire sections of line – require specialized track equipment for safe access and equipment deployment.

• More detailed Louisiana restoration timelines by parish can be found at entergy.com/stormcenter.
• As of Feb. 2, at 6 a.m., restoration resources are approximately 4,920 in Louisiana, including company employees, contractors and mutual aid resources.
• Distribution damage assessments are complete, showing we have approximately 980 poles, 2,980 spans of wire and 210 transformers damaged.
• As of Feb. 1, at 11:30 a.m., transmission damage assessments show:
  • No substations out of service, with 14 returned to service
  • One line out of service, with 14 returned to service
  • Approximately 24 miles of lines out of service

• Customers in need of shelter and warmth should consider local warming centers or shelters if it is safe to travel. To find a listing of available warming centers, visit GOHSEP’s Louisiana Warming Centers.
• Please be aware that roads may be hazardous or closed during restoration efforts. Road conditions and closure information can be found here from Louisiana Department of Transportation and Development.

Entergy Mississippi impacts and updates 

Entergy Mississippi crews continue to make steady progress, restoring service to about 62,220 customers as of 6:15 a.m., which is 92% of the approximately 67,670 customers who lost service since the storm began affecting our service areas. As crews restored power, new outages have continued to occur due to ongoing damage from ice-laden trees and power lines. And high winds and another wave of freezing temperatures caused additional outages over the weekend.

Estimated restoration times are adjusted based upon damage assessments and special equipment needs. Most customers who can safely receive power were restored Sunday night. However, some customers in the hardest hit areas in the Grenada and surrounding areas may have their outages extend into the week.

• Detailed Mississippi restoration timelines by city can be found at entergy.com/stormcenter.
• As of Feb.2, at 6 a.m., restoration resources are approximately 2,650 in Mississippi, including company employees, contractors and mutual aid resources.
• Distribution damage assessments are complete, showing we have approximately 1,390 poles, 5,590 spans of wire and 330 transformers damaged.
• As of Feb. 1, at 11:30 a.m., transmission damage assessments show:
  • Two substations out of service, with 31 returned to service
  • Two lines out of service, with 15 returned to service
  • Approximately 13 miles of lines out of service

Entergy Mississippi has opened a Customer Information Center located at the Grenada Auditorium on 17 North Main Street in Grenada. It is open today through Tuesday, Feb. 3, from 10 a.m. until 5 p.m. At this center, customers can receive the latest outage and restoration updates from our online View Outage map, learn about available assistance programs and speak directly with Entergy representatives.

Entergy Mississippi is partnering with Extra Table, a statewide nonprofit food bank, to provide 40,000 meals to communities impacted by the recent storm. Other local businesses are encouraged to join Entergy and Extra Table to help our communities.

Entergy Mississippi is committing $25,000 to provide critical relief to families and individuals affected by the recent winter storm that caused hazardous conditions and widespread power outages across the state.

Our crews are working long hours restoring service to customers as safely and as quickly as possible.  

As of Feb. 2, at 6 a.m., we have approximately 7,570 restoration workers in place or mobilizing to restore service for customers across Louisiana and Mississippi, including 5,690 mutual assistance and contract resources brought on specifically to assist in restoration.

Managing your energy usage during extreme cold temperatures

Throughout the rest of this winter, use these tips to help reduce your energy usage:

• Seal air leaks. Install weather stripping around your doors, windows and any location where there may be a path between the inside and outside of your home or business.
• Adjust the thermostat. Grab a sweater or blanket to stay warm and set the thermostat to 68 degrees. Every degree higher can add three percent to your bill.
• Conserve hot water. Wrap your electric water heater with a water heater blanket that can be found at local home improvement stores and set the thermostat to 120 degrees or medium.
• Keep all doors and windows closed. Constant traffic will let out the warm air, forcing your heater to work harder to keep the room at the set temperature.
• Ensure fans are turning the right way. Fans should be run at a low speed clockwise during the winter. This helps keep the cold air from blowing down on you.
• Keep the air circulating. Don’t block heat registers or air returns with curtains or furniture.
• Leverage the sun. During the day, open your curtains and blinds to let in the warm sunlight. Close them at night to reduce heat loss.