This weekend’s severe winter weather disrupted customers across our service territory, leaving many without power. Crews have been assessing damage and restoring service where it is safe, but icy conditions have slowed progress in some areas. Overnight, temperatures dropped below freezing, hampering travel and causing additional outages in some locations. We continue to monitor the forecast and are ready to respond as conditions allow. Damage assessment continues for our customers who lost power due to the winter storm and restoration is underway.

• Safety is our core value and always comes first. Then, restoring power is the top priority and first order of business. We assemble and organize the workforce needed to restore service safely and quickly to all customers.At 7 a.m., we had approximately 143,905 customer outages:
  • Arkansas – 115
  • Louisiana – 88,140
  • Mississippi – 55,060
  • Texas – 590
  • These figures may include outages not related to the storm.  

• Accessibility challenges such as icy road conditions and freezing temperatures may affect our ability to reach some areas of our territory and could delay damage assessment and restoration in those communities.
  • As of Jan. 25, at 5:30 p.m., transmission damage assessments show approximately 20 transmission lines, 470 miles and 20 substations out of service across our service area. Approximately 10 transmission lines and 30 substations have been returned to service.
  • As of Jan. 25, at 9 p.m., distribution damage assessments show we have approximately 400 poles, 90 transformers and 1,460 spans of wire damaged. Approximately 20 poles, 20 transformers and 70 spans of wire have been restored.
• We know you want your power restored, and we have started the process.
• Please do not approach utility workers at a job site. Our work sites can be dangerous locations and interruptions will slow our workers’ progress.
• It can be frustrating for you if you see trucks move away from an area before power is restored. Our work must take place in a certain order, determined by a restoration plan that takes into account how electricity flows to your neighborhood and prioritizes critical customers, like hospitals. Trucks and workers will return to your area as soon as possible to complete the restoration work.

Our crews are prepared to work long hours after the storm has passed, restoring service to customers as safely and as quickly as possible.

• As of Jan. 25, at 8 p.m., we have approximately 9,000 restoration workers in place or mobilizing to restore service for customers across our service area, including 4,390 mutual assistance and contract resources brought on specifically to assist in restoration. These resources include company employees, contractors and mutual aid resources numbering approximately:
  • 2,350 in Arkansas
  • 3,340 in Louisiana
  • 2,660 in Mississippi
  • 660 in Texas

Make sure your home or business is ready for us to restore your power.

• We cannot restore power to a location with a damaged meter base, conduit or weather head (the metal pipe extending upward from the structure with electrical cables inside). These repairs must be made by a qualified electrician before Entergy can restore power.
• Make sure your home or business is ready for us to restore your power.
• Check outside your home or business for damage to your electrical equipment.
• If the meter or any of the piping and wires on the outside wall of your home or business is missing or looks damaged, call an electrician to make repairs.
• Stay cautious even if you don’t have property damage.
• Once power is restored, inspect your electrical system for damage. If you see sparks, broken or frayed wires or the smell of hot insulation is noticeable, turn off the electricity at either the main fuse box or circuit breaker.
• Call a licensed electrician for advice when necessary.