Restoration is well underway as Entergy crews continue making progress assessing damage and restoring power to customers left without electricity after severe winter weather — including snow, ice and freezing rain — passed through our service area over the weekend.

• Safety is our core value and always comes first. Then, restoring power is the top priority and first order of business. We assemble and organize the workforce needed to restore service safely and quickly to all customers.
• The storm disrupted electrical service for approximately 171,200 Entergy customers.
• Approximate outages (as of 6:45 a.m.):

Operating company	Current Outages	Peak Outages	Restored	% Restored
Arkansas	0	1,850	1,850	100%
Louisiana	77,060	91,490	14,430	16%
Mississippi	43,830	67,670	23,840	35%
Texas	0	6,530	6,530	100%
System	120,890	171,200	46,650	28%

Note: The figures above may include outages not related to the storm. While peak outage number includes all operating companies, the total restored figure provided reflects operating companies listed above. 

At this time, Entergy Louisiana anticipates that 90% of customers in areas with favorable access along the I-20 corridor, including Ouachita Parish, who can safely receive power, will be restored by Wednesday evening, Jan. 28. Restoration in other highly impacted, hard-to-access areas may experience restoration efforts continuing through the end of the day Thursday, Jan. 29. Please note, estimated restoration times are when 90% of a given parish is anticipated to be restored; Entergy Louisiana expects to restore power to most customers sooner.

More detailed restoration timelines by parish can be found at entergy.com/stormcenter.

Customers in the southern and central regions of Entergy Mississippi’s service area are expected to have power restored by the following dates:

• Tuesday, Jan. 27: Natchez, Clinton and Senatobia areas
• Wednesday, Jan. 28: This includes areas near Vicksburg and Madison
• Friday, Jan. 30: Cleveland, Greenville and Indianola
• Sunday, Feb. 1: Grenada
• These estimates are subject to change as Entergy Mississippi completes assessments and continues restoration work in the affected areas.
• More detailed restoration timelines by city can be found on the View Outage map alert banner.

Louisiana and Mississippi were hardest hit.

• Northern Louisiana, particularly along the I-20 corridor including Ouachita, was hit hard by ice and freezing rain, while parts of the Mississippi, from Southaven to Natchez, also experienced severe winter conditions.
• Accessibility challenges such as icy road conditions and freezing temperatures may affect our ability to reach some areas of our territory and could delay damage assessment and restoration in those communities.
  • As of Jan. 26, at 11:30 a.m., transmission damage assessments show approximately 20 transmission lines, 470 miles of lines, and 20 substations out of service across our service area. Approximately 10 transmission lines and 40 substations have been returned to service.
  • As of Jan. 26, at 9:00 p.m., distribution damage assessments show we have approximately 830 poles, 1,520 transformers and 1,600 spans of wire damaged. Approximately 30 poles, 150 transformers and 30 spans of wire have been restored.

Our crews are prepared to work long hours after the storm has passed, restoring service to customers as safely and as quickly as possible. 
As of Jan. 27, at 6 a.m., we have approximately 7,340 restoration workers in place or mobilizing to restore service for customers across Louisiana and Mississippi, including 4,420 mutual assistance and contract resources brought on specifically to assist in restoration. These resources include company employees, contractors and mutual aid resources numbering approximately:

• 4,420 in Louisiana
• 2,920 in Mississippi

We reallocate resources necessary to support crews already working restoration efforts in the harder-hit communities to start restoring power as safely and quickly as possible.

Make sure your home or business is ready for us to restore your power.

We cannot restore power to a location with a damaged meter base, conduit or weather head (the metal pipe extending upward from the structure with electrical cables inside). These repairs must be made by a qualified electrician before Entergy can restore power. Click here to learn more about the electrical equipment that serves your home.

Make sure your home or business is ready for us to restore your power.

• Check outside your home or business for damage to your electrical equipment.
• If the meter or any of the piping and wires on the outside wall of your home or business is missing or looks damaged, call an electrician to make repairs.

Stay cautious even if you don’t have property damage.

• Once power is restored, inspect your electrical system for damage. If you see sparks, broken or frayed wires or the smell of hot insulation is noticeable, turn off the electricity at either the main fuse box or circuit breaker.
• Call a licensed electrician for advice when necessary.