Due to the magnitude of the damages caused by this storm affecting connectivity and other issues associated with it, we are experiencing technical difficulties that may lead to delays in power status available through our outage reporting tools. 

As we work to restore our systems, we ask that if you are aware of an inconsistency between the reported status and power availability at a location, please notify us by going to myEntergy or the Mobile App and report your outage or dial 1-800-9OUTAGE (1-800-968-8243) or report your outage to the automated system or speak to a representative. We are working to resolve these issues as quickly as possible. 

Map Details:

  • Green lines indicate that the line segment is energized, or power is flowing. Red lines indicate that that line segment is de-energized, or no power is flowing.
  • It’s important to note that while the main line may be energized, the map doesn’t show power flow all the way to the home. There could be damage or other issues between the energized line and the home such as transformers, down wires from the pole to the home or damage with the meter or within the location itself. The map relies on software to predict the location of outages; actual outages may vary from those predicted.
  • In addition, during major storm events a large amount of activity is taking place in the field to restore power as safety and as quickly and provide information that must be communicated from the workers in the field, back to the office and ultimately be updated in the underlying systems that supply data to the outage map.
  • Review FAQs below for more details. 

Entergy View Outage FAQ 

What if my power status shows on, but my power is still out? 

if you are aware of an inconsistency between the reported status and power availability at a location, please notify us by going to MyEntergy or the Mobile App and report your outage or dial 1-800-9OUTAGE (1-800-968-8243) or report your outage to the automated system or speak to a representative. 

What do the red/green lines on the Entergy outage map represent? 

Green lines indicate that the line segment is energized, or power is flowing. Red lines indicate that that line segment is de-energized, or no power is flowing. 

How granular is the red/green information on the outage map? 

The red/green lines represent the main lines that run along roadways. They do not include the wires that run from the main line to the home. 

Does a green segment near my house or business mean that power has been restored to my location? 

While it’s an indication that power has been restored to the area it doesn’t necessarily indicate that power is on at your specific location. 

If the segments near my location are green why doesn’t that mean my power is back on? 

It’s important to note that while the main line may be energized the map doesn’t show power flow all the way to the home. There could be damage or other issues between the energized line and the home such as transformers, down wires from the pole to the home or damage with the meter or within the location itself. The map relies on software to predict the location of outages; actual outages may vary from those predicted. 

Why are there outage icons when all of the lines in the area are green? 

Red and green lines indicate that the main lines in the area have been restored. However, this doesn’t mean that every customer in the area has had power restored. It’s possible that power to the main lines have been restored, but additional work is needed to restore power to the individual locations.  This is fairly common when outages are contained to one customer or a small group of customers. 

Why is outage information and red/green lines sometimes delayed? 

This is primarily because during major storm events a large amount of activity is taking place in the field to restore power as safety and as quickly and provide information that must be communicated from the workers in the field, back to the office and ultimately be updated in the underlying systems that supply data to the outage map. 

Additionally, due to the magnitude of the damages caused by this storm affecting connectivity and other issues associated with it, we are experiencing technical difficulties that may lead to delays in power status available through our outage reporting tools. We are working to resolve these issues as quickly as possible. 

What does area view show? 

Area view is an indication of how many customers are out in a geographic area. In Louisiana the outage map shows customers out by parish. For our other operating territories, it shows customers without power by county.