Entergy crews are making progress assessing damage and restoring power to customers who were left without power after severe winter weather, including snow, ice and freezing rain, passed through our service area over the weekend.

• Safety is our core value and always comes first. Then, restoring power is the top priority and first order of business. We assemble and organize the workforce needed to restore service safely and quickly to all customers.

• The storm disrupted electrical service for approximately 171,200 Entergy customers.
• Approximate outages (as of 4:45 p.m.):

Operating company	Current Outages	Peak Outages	Restored	% Restored
Arkansas	140	1,850	1,710	92%
Louisiana	82,530	91,490	8,960	10%
Mississippi	49,990	67,670	17,680	26%
New Orleans	0	3,660	3,660	100%
Texas	550	6,530	5,980	92%
System	133,210	171,200	37,990	22%
Note: The figures above may include outages not related to the storm.

• At this time, Entergy Louisiana anticipates that 90% of customers in areas with favorable access along the I-20 corridor, including Ouachita Parish, who can safely receive power, will be restored by Wednesday evening, Jan. 28. Restoration in other highly impacted, hard-to-access areas may experience restoration efforts continuing through the end of the day Thursday, Jan. 29.  Please note, estimated restoration times are when 90% of a given parish is anticipated to be restored; Entergy Louisiana expects to restore power to most customers sooner.
• Customers in the southern and central regions of Entergy Mississippi’s service area are expected to have power restored by the following dates:
  • Tuesday, Jan. 27: Natchez, Clinton and Senatobia areas
  • Wednesday, Jan. 28: This includes areas near Vicksburg and Madison
  • Friday, Jan. 30: Cleveland, Greenville and Indianola
  • Sunday, Feb. 1: Grenada
  • These estimates are subject to change as Entergy Mississippi completes assessments and continues restoration work in the affected areas.

Louisiana and Mississippi were hardest hit.

• Northern Louisiana, particularly along the I-20 corridor including Ouachita, was hit hard by ice and freezing rain, while parts of the Mississippi, from Southaven to Natchez, also experienced severe winter conditions.
• Accessibility challenges such as icy road conditions and freezing temperatures may affect our ability to reach some areas of our territory and could delay damage assessment and restoration in those communities.
• As of Jan. 26, at 11:30 a.m., transmission damage assessments show approximately 20 transmission lines, 470 miles of lines, and 20 substations out of service across our service area. Approximately 10 transmission lines and 40 substations have been returned to service.
• As of Jan. 26, at 1 p.m., distribution damage assessments show we have approximately 460 poles, 100 transformers and 1,740 spans of wire damaged. Approximately 10 poles, 20 transformers and 90 spans of wire have been restored.

Our crews are prepared to work long hours after the storm has passed, restoring service to customers as safely and as quickly as possible. 

• As of Jan. 26, at 4:30 p.m., we have approximately 9,190 restoration workers in place or mobilizing to restore service for customers across our service area, including 4,580 mutual assistance and contract resources brought on specifically to assist in restoration. These resources include company employees, contractors and mutual aid resources numbering approximately:
  • 1,830 in Arkansas
  • 4,000 in Louisiana
  • 2,700 in Mississippi
  • 660 in Texas

• We reallocate resources necessary to support crews already working restoration efforts in the harder-hit communities to start restoring power as safely and quickly as possible.

Monitoring energy usage 

• Extremely cold weather across our region is expected to drive increased energy usage over the next few days. Entergy continues to closely monitor the weather, our equipment and grid conditions. We are taking the appropriate steps to ensure reliable delivery of power to our customers.
• The cold weather has caused MISO, the electric grid operator for the central United States, to issue a cold weather alert effective through Saturday and a conservative operations declaration through Thursday for our region.
• We continue to work closely with MISO to monitor grid conditions and prepare generators accordingly. We are prepared to address the anticipated demand.

Be on alert: stormy weather also increases scam attempts.

• Entergy will never demand immediate payment from customers over the phone. Customers should never share personal information with strangers.
• If a call sounds suspicious, hang-up and call 1-800-ENTERGY (1-800-368-3749) to speak directly with an Entergy customer service representative.
• If you believe you are a victim of a scam, notify the proper authorities, such as the local police or the state attorney general’s office.
• Learnmore about how to spot a scam by visiting, entergy.com/scams.