We’ve restored more than 55% of all Entergy customers across the system following the recent severe winter weather. Restoration efforts remain focused on the hardest-hit areas in Louisiana and Mississippi, with full service expected by this weekend.

Safety is our core value and always comes first. Then, restoring power is the top priority and first order of business. We assemble and organize the workforce needed to restore service safely and quickly to all customers.

While warming conditions support restoration progress, they also expose the full extent of the damage for the first time, including weakened trees, compromised poles and stressed power lines.

Crews are working in extremely hazardous conditions, including uncovering energized power lines hidden beneath layers of ice and snow. As damage assessments continue, workers are replacing broken utility poles, reattaching downed and damaged wiring, and repairing or replacing crossarms that support power lines.

The storm disrupted electrical service for approximately 171,200 customers across our service territory. As of 6:30 a.m., approximately 96,240 customers (56%) impacted by this storm have been restored.

Approximate outages (as of 6:30 a.m.):

Operating company	Current outages	Peak outages	Restored	% Restored
Louisiana	50,310	91,490	41,190	45%
Mississippi	24,660	67,670	43,010	64%
Note: The figures above may include outages not related to the storm.

Louisiana and Mississippi were hardest hit.

• Northern Louisiana, particularly along the I-20 corridor including Ouachita, was hit hard by ice and freezing rain, while parts of Mississippi, from Southaven to Natchez, also experienced severe winter conditions.

• Accessibility challenges such as icy road conditions and freezing temperatures may affect our ability to reach some areas of our territory and could delay damage assessment and restoration in those communities.
• In Louisiana and Mississippi:
  • As of Jan. 28, at 9 p.m., distribution damage assessments show we have approximately 1,630 poles, 5,760 spans of wire and 380 transformers damaged.
  • As of Jan. 28, at 11:30 a.m., transmission damage assessments show approximately 10 substations, 20 transmission lines and 270 miles of lines out of service. Approximately 40 substations and 20 transmission lines have been returned to service.
•  Louisiana: More detailed restoration timelines by parish can be found at entergy.com/stormcenter.
• Mississippi: More detailed restoration timelines by city can be found on the View Outage map alert banner.

Entergy Louisiana Customer Information Centers

To provide additional support while we work to restore service, Entergy Louisiana will open Customer Information Centers in areas heavily impacted by the recent winter storm starting Jan. 29 through Jan. 31.

At these centers, customers can receive the latest outage and restoration updates, learn about available assistance programs and community resources, charge mobile devices and speak directly with Entergy representatives.

The Customer Information Centers are located at:

• West Monroe Community Center – 400 S. 5th St, W. Monroe, LA 71292 (open 8 a.m. – 5 p.m.)
• Bastrop City Hall – 202 E Jefferson Ave Bastrop, LA  71220 (open 8 a.m. – 5 p.m.)
• General Trass High School – 700 Martin Luther King Jr Dr, Lake Providence, LA 71254 (open Thursday 10 a.m. – 5 p.m.; Friday and Saturday 8 a.m. – 5 p.m.).

The winter weather’s impact: 

The recent winter storm brought extreme challenges to our service area, significantly slowing restoration efforts.

According to preliminary reports from the National Weather Service:

Significant ice accumulation occurred in a corridor from Northeast Louisiana and Southwest Mississippi. The hardest-hit corridor—from Richland Parish through East Carroll Parish in Louisiana and into Sharkey, Issaquena, Holmes, Leflore, Carroll, and Grenada counties in Mississippi—experienced up to one inch of ice accumulation.

This heavy ice caused severe tree damage and structural impacts, creating widespread debris and blocked access routes, making it difficult for crews to reach affected areas.

One inch of freezing rain accumulation and above creates substantial devastation of the overhead distribution system. This severity of ice accumulation can also cause significant tree damage and long power outages.

• The storm also brought significant sleet accumulation, with up to 6 – 7 inches reported in Arkansas and widespread totals of 2–5 inches across Southeast Arkansas and Northwest Mississippi. This heavy sleet led to structural collapses, including carports, sheds, and gas station awnings.

• In addition, the region experienced extreme cold conditions, with temperatures dropping as low as 11°F at Bluff Lake and ranging from 12 – 15°F across much of Mississippi and Louisiana.
  • Extreme cold temperatures make many materials like wood and metal brittle, and the extra weight of snow and ice accumulation on power lines and trees can make them snap.

Our crews are working long hours restoring service to customers as safely and as quickly as possible. 

As of Jan. 29, at 7 a.m., we have approximately 6,710 restoration workers in place or mobilizing to restore service for customers across Louisiana and Mississippi, including 4,860 mutual assistance and contract resources brought on specifically to assist in restoration. These resources include company employees, contractors and mutual aid resources numbering approximately:

• 3,880 in Louisiana
• 2,830 in Mississippi

Customers should stay aware and stay safe.

There are various warming centers open across Mississippi and North Louisiana for those in need of shelter and warmth. Customers are encouraged to tune into their local media stations for more information.

To help customers stay warm and safe, Entergy Louisiana is coordinating with local and state officials to support warming centers across impacted areas. If you plan to visit a warming center, please call 211 ahead of time to confirm availability.