We’ve restored power to 68% of customers affected by the winter storm. Crews are concentrating on the hardest-hit areas and continue to face challenging conditions. Our team is working around the clock, and we anticipate all remaining customers who can safely receive power to be restored by the end of the weekend.

The storm disrupted electrical service for approximately 171,200 customers across our service territory. As of 6:45 a.m., approximately 116,200 customers (68%) impacted by this storm have been restored.

Approximate outages (as of 6:45 a.m.):

Operating company	Current outages	Peak outages	Restored	% Restored
Louisiana	37,780	91,490	53,710	59%
Mississippi	17,220	67,670	50,450	75%
Note: The figures above may include outages not related to the storm.

We’ve made steady progress restoring service to our customers. We know that if you are still without power, you want your power restored as quickly as possible.

Crews are working in extremely hazardous conditions, including uncovering energized power lines hidden beneath layers of ice and snow. As damage assessments continue, workers are replacing broken utility poles, reattaching downed and damaged wiring, and repairing or replacing crossarms that support power lines.

While lineworkers are restoring power in the field, our logistics and support teams are working behind the scenes to keep restoration moving. This includes delivering materials to staging areas, deploying generators to critical facilities and arranging lodging for restoration workers.

One of the biggest threats to our crews working on or near a roadway is a vehicle crashing into their work zone. When driving through a work zone, slow down and move to the far lane. If changing lanes is not possible, reduce your speed on approach.

Louisiana and Mississippi were hardest hit.

Northern Louisiana, particularly along the I-20 corridor including Ouachita, was hit hard by ice and freezing rain, while parts of Mississippi, from Southaven to Natchez, also experienced severe winter conditions.

Accessibility challenges such as icy road conditions and freezing temperatures may affect our ability to reach some areas of our territory and could delay damage assessment and restoration in those communities.

In Louisiana and Mississippi:

• As of Jan. 29, at 9 p.m., distribution damage assessments show we have approximately 1,930 poles, 7,300 spans of wire and 450 transformers damaged.
• As of Jan. 29, at 11:30 a.m., transmission damage assessments show:
  • Two substations out of service, with 45 returned to service
  • Eight lines out of service, with 24 returned to service
  • Approximately 190 miles of lines out of service
• Louisiana: More detailed restoration timelines by parish can be found at entergy.com/stormcenter.
• Mississippi: More detailed restoration timelines by city can be found on the View Outage map alert banner.

Entergy Louisiana Customer Information Centers

To provide additional support while we work to restore service, Entergy Louisiana will open Customer Information Centers in areas heavily impacted by the recent winter storm starting Jan. 29 through Jan. 31.

At these centers, customers can receive the latest outage and restoration updates, learn about available assistance programs and community resources, charge mobile devices and speak directly with Entergy representatives.

The Customer Information Centers are located at:

• West Monroe Community Center – 400 S. 5th St, W. Monroe, LA 71292 (open 8 a.m. – 5 p.m.)
• Bastrop City Hall – 202 E Jefferson Ave Bastrop, LA  71220 (open 8 a.m. – 5 p.m.)
• General Trass High School – 700 Martin Luther King Jr Dr, Lake Providence, LA 71254 (open Thursday 10 a.m. – 5 p.m.; Friday and Saturday 8 a.m. – 5 p.m.).

Our crews are working long hours restoring service to customers as safely and as quickly as possible.  

Workforce mobilization ramped up quickly, starting with more than 4,000 workers on Jan. 23. By Jan. 24, that number grew to 9,400, including 4,800 mutual assistance and contract resources and peaked on Jan. 25 with more than 10,000 workers, including 4,900 mutual assistance and contract resources.

As restoration progressed and some areas were fully restored, the workforce was strategically reduced and reallocated to the hardest-hit regions, reflecting the transition from widespread response to targeted restoration efforts in Louisiana and Mississippi.

As of Jan. 30, at 6 a.m., we have approximately 7,380 restoration workers in place or mobilizing to restore service for customers across Louisiana and Mississippi, including 5,500 mutual assistance and contract resources brought on specifically to assist in restoration. These resources include company employees, contractors and mutual aid resources numbering approximately:

• 4,490 in Louisiana
• 2,890 in Mississippi

Managing your energy usage during extreme cold temperatures

With temperatures possibly decreasing again this weekend, use these tips to help reduce your energy usage:

• Seal air leaks. Install weather stripping around your doors, windows and any location where there may be a path between the inside and outside of your home or business.
• Adjust the thermostat. Grab a sweater or blanket to stay warm and set the thermostat to 68 degrees. Every degree higher can add three percent to your bill.
• Conserve hot water. Wrap your electric water heater with a water heater blanket that can be found at local home improvement stores and set the thermostat to 120 degrees or medium.
• Keep all doors and windows closed. Constant traffic will let out the warm air, forcing your heater to work harder to keep the room at the set temperature.
• Ensure fans are turning the right way. Fans should be run at a low speed clockwise during the winter. This helps keep the cold air from blowing down on you.
• Keep the air circulating. Don’t block heat registers or air returns with curtains or furniture.
• Leverage the sun. During the day, open your curtains and blinds to let in the warm sunlight. Close them at night to reduce heat loss.